PROTOTIPE SISTEM INFORMASI LAPORAN AFTER SALES MAINTENANCE SUPPORT

Arief Herdiansah

Abstract


The after sales maintenance support report information system prototype is an application prototype developed to be able to help the support team report their technical work activities while doing after sales maintenance support. The faster the reporting provided by the support team to the project admin, will make it easier for a project manager to analyze the status or condition of the project being handled, so that the project manager can make project status reports for company managerial needs and reports to customers. This study uses elicitation methods in analyzing user needs and using UML in the system design process. The system development process used in this study is a prototype model for then the resulting system is tested using the black box testing method. The programming language used is PHP and uses MySql as a database. The Prototype after sales maintenance support report information system created in this research has been tested on one of the projects owned by PT MTI Tiga and according to the user has been able to simplify the reporting process of after sales maintenance support activities carried out by the support team.


Keywords


Prototype; After Sales; Maintenance; Support; Reporting

Full Text:

PDF

References


Li, X., Ma, L., Peng, L., Wang, F,J. 2015. A Modeling and Simulation Approach for Support Network Considering Multi-Service Flows. Proceedings of the 2015 IEEE IEEM. pp. 1257-1261.

Suprihadi., Hudiono, K.R., dan Wijaya, S.L. 2013. Rancang Bangun Sistem Jejaring Klaster Berbasis Web Menggunakan Metode Model Controller. Jurnal CCIT (Creative Communication and Innovative Technology) Vol.6 No.3. STMIK Raharja Tangerang. pp. 308-331.

Rusdiana., Irfan, M. 2014. Sistem Informasi Manajemen. Bandung. CV Pustaka Setia. pp. 78.

Sudaryono. 2015. Metodologi Riset di Bidang IT: Panduan Praktis, Teori dan Contoh Kasus. Yogyakarta: Andi Offset. pp. 28.

Keraf, G. 2001. Diksi Dan Gaya Bahasa. Jakarta: Penerbit Gramedia Pustaka Utama. pp.284.

Dennis, A., Wixson, H, B., Roth, M.R., 2012, System Analyst and Design, 5th edition. USA, Don Fowley Publisher. pp. 510.

Pressman, S.R., 2010, Software Engineering: A Practitioner’s Approach, 7th edition. New York, The McGraw-Hill Company




DOI: https://doi.org/10.31326/jisa.v2i1.475

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Arief Herdiansah

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

JOURNAL IDENTITY

Journal Name: JISA (Jurnal Informatika dan Sains)
e-ISSN: 2614-8404, p-ISSN: 2776-3234
Publisher: Program Studi Teknik Informatika Universitas Trilogi
Publication Schedule: June and December 
Language: English
APC: The Journal Charges Fees for Publishing 
Indexing:  EBSCO , DOAJ, Google Scholar, Arsip Relawan Jurnal Indonesia, Directory of Research Journals Indexing, Index Copernicus International, PKP Index, Science and Technology Index (SINTA, S4) , Garuda Index
OAI address: http://trilogi.ac.id/journal/ks/index.php/JISA/oai
Contact: jisa@trilogi.ac.id
Sponsored by: DOI – Digital Object Identifier Crossref, Universitas Trilogi

In Collaboration With: Indonesian Artificial Intelligent Ecosystem(IAIE), Relawan Jurnal Indonesia, Jurnal Teknologi dan Sistem Komputer (JTSiskom)

 

 

JISA (Jurnal Informatika dan Sains) is Published by Program Studi Teknik Informatika, Universitas Trilogi under Creative Commons Attribution-ShareAlike 4.0 International License.